Return Process:

For items in need of return that relate to items not needed, faulty items, or incorrect item(s) received, please follow through with the below procedure:

#1: Contact our prestige RC staff via Contact Us

#2: Please notate your Order Number relating to your return(s), and all applicable SKU Number's relating to this return request

#3: Please provide detailed descriptions relating to the item(s) in need of return

Once the above information has provided, our team will be sure to support you regarding your warranty request and offer the options & assistance needed.

New Item / Unused Item Not Needed / Item No Longer Wanted or Otherwise:

For new / unused items, we can accept items (30) days after the original purchase date – return shipping will be dealers responsibility, and no refunds, credits or discounts can be offered for any return shipping fees.

Please note an approved RMA number MUST be provided by our staff before any return is shipped back to our location. Without an RMA number, your return may be lost, delayed or complicated regarding the return process, as our staff utilizes approved RMA numbers for all returns made.

If an item or order is returned without an approved RMA number, please note Prestige RC cannot take responsibility if the parcel is lost or delayed due to the missing RMA details.

If the item is new, unused and without fault or damage (still in re-sale condition with unopened resale packaging), we can offer store credit for the return merchandise item(s), valued at the amount that was paid via the original purchase. Shipping charges paid for the original order are not included.

Credits & Refunds for Returns:

Based upon the request made relating to an approved return, if a store credit or refund is requested, our staff will proceed as requested based upon info applied.

If a refund is requested via Credit Card, a restock fee up to 15% can be applied at the discretion of Prestige RC in relation to the return being made. Store credit options will not incur restock fees relating to a return.

If a store credit is requested, we will issue a store credit relating to the noted account in the value relating to the return made. An email alert will be sent relating to the credit available, and the store credit will then be active and ready for use.

Relating to a refund request, all refunds will be processed back via the original payment made in terms of the value noted with the return. Refunds can take up to (72) hours to post back to said account, so please allow necessary time in relation to refunds posting within your account after we have processed the requested refund.

Exchange Options for Returns:

If your approved return has been noted as an exchange, our team will setup a new order relating to the item(s) being exchanged. In relation to the new order being placed, the default shipping address under your account will be utilized unless specifically noted within the RMA notes at time of the RMA request.

When your return has been processed and shipped, we will alert you via email. All returns will be shipped via standard Ground based methods – 2nd Day Air, Overnight, Priority, or other express methods will not be offered. If the customer wishes to upgrade to a quicker method, we are happy to assist – customer will need to pay for the upgraded shipping method. Please contact our staff before your exchange order is processed so this shipping method upgrade can be processed.

For customers who want to add additional item(s) to an exchange order, please note that this will need to be made note of at time of the RMA request, as once our returns staff processes your exchange request order, no additional items can be added to the order.

Return Item Info:

Non warranty item(s) being returned must be brand new without any use and in factory retail packaging. Any kits that have been assembled, items that have been soldered, or products that have been cut, punctured, modified or otherwise, will not be accepted as a return. Aircraft that have been “test flown” will not be accepted as a return item.

In relation to returns that have missing items, parts or otherwise will be not be accepted for credit, exchange or refund. All items being returned must be complete, as received.

RMA Number Information:

All approved return items will require an RMA (Return Merchandise Authorization) number before being shipped back to our location. This number aids us in the ability to properly handle your return. Without an RMA number, your package may be lost or delayed. Prestige RC cannot take responsibility for any return that does not have an approved RMA number.

Once an RMA number is issued, please be sure to write the RMA number on the outside of the return parcel so our return staff can easily identify your return. Please do not write the RMA number on the item(s) being returned, as the factory packaging of the product(s) being returned must be in factory condition.

If you have multiple items being returned that need to be distinguished in some fashion, feel free to include a note that is attached to said items, as long as this does not compromise the factory packaging.  

Approved Returns:

When packing your item(s) for return, be sure all original pieces and documents are included in the package, assorted as in original factory condition. If items are missing, damaged or otherwise, your return will not be able to be processed as requested.

Return shipping can be whatever manner that suits you best, but must be safe, ensuring the package arrives to us without being damaged. Return shipping fees will not be credited or refunded relating to the manner of return shipping method utilized. We recommend using a tracked method of shipping, which will allow you to verify that the return has made it to our facility.

Returns sent via COD will not be accepted and will be rejected upon delivery.
 
Warranty Claims for Faulty Items:

For any item that is faulty, damaged, or falls upon warranty related issues, please contact our customer service department via the Contact Us section of our website and provide the below details:

- Order Number(s) of Warranty Request(s)
- SKU Number(s) of Warranty Item(s)
- Detailed Description of Issue(s) at Hand

Once our team receives the above information, we will begin processing your RMA request. Further information (such as greater details, pictures, etc.) may be requested.

The vast majority of items we carry will be handled in terms of warranty support direct through us. However, please note that select items may be replaced and / or repaired direct via the manufacture, no matter when the item / product was purchased. If this is the case, we will provide all noted contact details to establish proper warranty support.

Returning Fragile Items:

In regards to returning fragile items, such as fiberglass canopies, or any other item that is easily damaged, it is the dealers responsibility to ensure that the package is packed and sealed safely, as any damage via return shipping will compromise your return.

Returns Processing Time:

Please note that returns can take between 2 – 7 days to process upon receipt of your return, and all returns are processed as quickly and efficiently as possible, based upon current demand. Contacting our customer service department via phone or email will not speed up this process, so please allow the noted time for returns to be processed.

Once your return has been updated, we will email you information as your return is handled by our returns department. If any issues or questions arise regarding your return, we will contact you as soon as possible.


Return Policy FAQ's:

Q: If my customer has a warranty issue that needs to be returned to Prestige RC for support, can I provide the RMA number to my customer and have my customer ship direct to Prestige RC?
A: Yes - as long as your customer writes the RMA number on the outside of the box and ships back to our address, we have no issues with your customer shipping product back to is directly. However, we will still maintain direct contact with you, as we do not support retail customers.

Q: If I have setup a drop ship order to my customer and the item that was drop shipped has been returned under warranty, will this item be shipped directly back to my customer?
A: Yes - we will ship the noted item(s) back to your customer based upon the original shipping address used for the drop ship order. Please be sure to alert us to any shipping address changes.

Q: Can I direct my customer to Prestige RC for support?
A: No - please be sure to contact us direct for warranty support upon your customer's behalf. This allows you to maintain the constant point of contact for your customer. Further, we do not deal direct with retail customers, so please do not direct any customer to our support team at Prestige RC.

Q: I cannot find the order number related to my warranty request(s) - how do I proceed?
A: We urge our dealers to do their best to locate the order number related to their warranty request(s), as we require the noted order number to process an approved RMA.

If you cannot locate the order number, please provide your best estimate of order date, and our reps will do our best to locate the order number for you.